Welcome to Telltale Hearts

Customer Service

Creating an Account
You don’t need an account to purchase items from Telltale Hearts. Opening an account will let you create a wishlist, save items to your shopping cart, and store your shipping and billing information. You will also get email updates for discounts, sales, store events, new item alerts, and more. If you prefer, you can choose to opt out of these updates from your account. To sign up for an account, click here.
About Vintage
All of our hand-picked vintage clothing is one-of-a-kind and guaranteed to be in excellent condition. Keep in mind that vintage items have been previously owned and worn. We work hard to describe each garment and provide accurate measurements. In the event that an item has a minor flaw, we will note it in the description. We will be happy to provide extra details about a particular item to ensure that you will be happy with your purchase. Feel free to contact us here.
Sizing

WOMENS SIZES
  XS XS/S S M M/L L
U.S. Sizes 0 2 4 6 8 10
Bust 30.5-31" 31.5-32" 32.5-33" 33.5-34" 34.5-35" 35.5-36"
Waist 23" 24" 25-26" 26-27" 28" 29-30"
Low waist 24" 25" 26-27" 27-28" 29" 30-31"
Hips 34" 35" 36" 37" 38" 39"
  
 
 
INTERNATIONAL SIZE CONVERSION
U.S. 0 2 4 6 8 10
EU 34 36 38 40 42 44
UK 4 6 8 10 12 14
Japan 3 5 7 9 11 13
  

 
INTERNATIONAL SHOE SIZE CONVERSION
U.S. 6 6.5 7 7.5 8 8.5 9 9.5 10
EU 36 36.5 37 37.5 38 38.5 39 39.5 40
UK 3 3.5 4 4.5 5 5.5 6 6.5 7
Japan 22.5 23 23.5 24 2.5 25 25.5 26 26.5
  
For vintage items, measurements are taken straight across while garment is laying flat. Please remember to double all bust, waist, and hip measurements. Measurement descriptions are as follows:

Shoulders: Shoulder seam to shoulder seam, typically from back sleeve seam
Bust: Armpit to armpit
Waist: Waist measurement reflects the narrowest part of your waist. For most women this is about an inch above your belly button.
Hip: Measured at the largest part of the hip, measured straight across, reflects the fullest part of your hips
Sleeves: Shoulder seam to cuff, for dolman sleeves measured from collar
Length: Top of garment from shoulder seam to hem
Rise (for pants): taken from crotch seam to top of garment
Inseam (for pants): Taken from crotch seam to hem
In some photographs, clothing may be pinned to fit a model for styling purposes. Please make sure to read all measurements provided. We will not be able to accept returns for vintage merchandise that does not fit.
Item Availability
We update our site daily, however with one-of-a-kind items, there is a chance that an item may be sold before we are able to update the site. If we are out of stock on an item you have ordered, we will email you immediately and refund your purchase accordingly.
Payment, Taxes, Pricing & Promotions
We accept Visa, MasterCard, Discover, and American Express credit card payments, as well as PayPal. California residents will be charged 9.75% sales tax to the total purchase before shipping.
Shipping & Delivery
SHIPPING | Domestic
Orders shipped in the US will be sent US Postal Service First Class or Priority Mail, or Express Mail if expedited shipping is requested. For orders of $150.00 or more, shipping is free in the US. Orders qualifying for free shipping will be sent Priority Mail. Shipping charges will apply if Express Mail shipping is requested for orders over $150.00.

Orders are processed Monday through Friday excluding holidays, and ship within two business days of purchase. Orders within the USA are shipped USPS Priority Mail with delivery confirmation, and generally arrive within 2 business days from ship date. Expedited shipping available by request. Please contact customer service by clicking here. We are not responsible for lost or stolen packages or packages delayed by the postal service. Shipping charges are non-refundable.

SHIPPING | International
We welcome international orders. In order to give you the best possible shipping rate, please contact customer service. Free shipping does not apply to international orders.
Order Status
You will receive an order confirmation shortly after your order has been placed. You can check the status of your order and get tracking information by signing into your account. Click here to sign in to your account.
Returns & Replacements
Vintage
Vintage items may be exchanged for Telltaleheartbeat.com credit only. If you wish to exchange a vintage item you must notify us within 3 days of receipt of package. Click here to request a vintage return. Return packages must be received within 7 days of customer's original receipt of package. Our goal is to provide high-quality vintage garments in excellent condition, but because vintage items are pre-worn they may show signs of wear. Please read descriptions carefully, as we work hard to describe every piece accurately. Please see our section on how to compute accurate measurements, and we encourage you to compare measurements to a piece from your own closet to ensure that an item will be a good fit.

If you receive an item that you feel been grossly misrepresented by us, please contact customer service within 3 days and we will consider accepting a return for credit. Returned items must be in unworn, unwashed condition with all tags attached and will be refunded for Telltaleheartbeat.com credit only.

Returned items must be in excellent condition, excepting any notations of minor damage that may be in an item's description. All returns must be sent USPS Priority Mail and must be insured for the amount shown on the shipping invoice. Return shipping is the responsibility of the customer. Shipping charges are non-refundable. Returns that have not been approved or do not meet the above requirements will be refused and returned to sender.

Contemporary
Contemporary clothing may be returned within 14 days of purchase. Returns must be received in new, unworn, unwashed condition with all tags attached. Shipping is non-refundable. Return shipping is the responsibility of the customer. All returns must be insured for the value shown on the shipping invoice. Returns meeting these conditions will be refunded within seven days of receipt of product.

Please note: returns are not accepted on jewelry, accessories, eyewear, and final sale items.
Gift Certificates
Gift Certifcates are available both for our online and retail stores. Please contact customer service for details.
Privacy & Security
Telltale Hearts is committed to protecting your privacy and maintaining the highest levels of security. All transactions are encrypted with 48-bit SSL security and are guaranteed to be safe. We will not share your personal information with any outside parties.
Legal
All content on this site is the property of Telltale Hearts.